Events

How to turn Cost of Poor Quality into a profit lever

07.05.2025 – 12.30 p.m. to 13:30 p.m. | Online

The Hidden Cost of Poor Quality (COPQ) is estimated to be 10–15% of the revenue of MedTech companies. While often considered secondary and excluded from core KPIs, COPQ has a direct impact on a company’s profitability. A 1% decrease in COPQ leads to a 1% increase in profitability.
This hidden cost stems from persistent quality issues that may have been addressed, but not in a sustainable way. Customer complaints, CAPAs, and field actions are all examples of COPQ in disguise. These activities represent COPQ directly. Unfortunately, finance departments and leadership often lack transparency around these costs, and it’s not always clear how to gain this visibility and measure COPQ effectively.

In this webinar, Malte Stöckert, Founder and CEO of StingOrg, will explain how to:
– Reveal the COPQ within your organization
– Implement COPQ as a central KPI
– Use COPQ in a pragmatic way to drive improvements and boost profitability

Do not miss this webinar if you hold any of the following positions in the MedTech industry:
– CEO/COO/CFO
– QA Director/VP
– R&D Director/VP
– Engineering Director/VP
– Any other role interested in using Cost of Poor Quality to drive improvements

Management review in MedTech: Why it makes sense to have a closer look

04.07.2025 – 10:00 AM | Online

The management review is one of the central topics of ISO 13485 (also 9001 and others). After all, it is about the review and outlook of product quality. If you do it right, it is a powerful tool for planning the next steps and THE element for initiating and actively managing continuous improvement.
Unfortunately, I repeatedly had to conduct management reviews that have not produced good results.

It’s no wonder that this area is always conspicuous in internal and external audits and leads to deviations. It is relatively simple if you follow a few rules.

I will show you the most effective ones in this live webinar! NOTE: we will have a short Q&A session in the end so feel free to bring your questions!

No decision is also no solution

05.09.2025 – 10:00 AM | Online

Six reasons not to make decisions:

1. I don’t have all the facts, I need more information first
2. I don’t know how to decide
3. Distractions!
4. No capacity
5. No “time”
6. Implementation contradicts my values, I’m afraid of the consequences

How to make more meaningful decisions faster? I’ll show you in this live webinar! NOTE: Finally, we will hold a short Q&A session where you can ask existing questions as well as questions that arise during the webinar!

How to turn Cost of Poor Quality into a profit lever

10.10.2025 – 10:00 AM to 11:00 AM | Online

The Hidden Cost of Poor Quality (COPQ) is estimated to be 10–15% of the revenue of MedTech companies. While often considered secondary and excluded from core KPIs, COPQ has a direct impact on a company’s profitability. A 1% decrease in COPQ leads to a 1% increase in profitability.

This hidden cost stems from persistent quality issues that may have been addressed, but not in a sustainable way. Customer complaints, CAPAs, and field actions are all examples of COPQ in disguise. These activities represent COPQ directly. Unfortunately, finance departments and leadership often lack transparency around these costs, and it’s not always clear how to gain this visibility and measure COPQ effectively.

In this webinar, Malte Stöckert, Founder and CEO of StingOrg, will explain how to:

• Reveal the COPQ within your organization
• Implement COPQ as a central KPI
• Use COPQ in a pragmatic way to drive improvements and boost profitability

Do not miss this webinar if you hold any of the following positions in the MedTech industry:

• CEO/COO/CFO
• QA Director/VP
• R&D Director/VP
• Engineering Director/VP
• Any other role interested in using Cost of Poor Quality to drive improvements